Refund policy

Last updated: August 13, 2026

30-DAY RETURN WINDOW
You may request a return within 30 calendar days after the order is delivered.

ELIGIBILITY
Returned items must be unused, unworn, unwashed, unaltered, with all original tags, accessories, seals and packaging, and accompanied by proof of purchase. Items that do not meet these requirements may be refused or may receive a reduced refund where permitted by law.

HOW TO START A RETURN
Email MarkGorman2026@outlook.com with your order number, the item(s) you want to return, and the reason for return. Wait for written return authorization and return instructions before shipping anything. Returns sent without authorization, sent cash-on-delivery, or sent to an address other than the authorized return address may be refused.

RETURN ADDRESS
Authorized returns will be directed to: Mark Gorman, 8410 S Oak St, Littleton, CO 80127, United States. Please do not send a return until we confirm the return address and instructions by email.

RETURN SHIPPING
For a change-of-mind return, the customer is responsible for return shipping and any related charges. We recommend using a trackable service. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with the order number and clear photos; after verification, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.

NON-RETURNABLE ITEMS
Gift cards; customized or personalized goods; final-sale or clearance items where marked; hazardous materials; perishable goods; and opened or used personal-care, beauty, hygiene, or fragrance products when they cannot be resold for health or safety reasons, except where the item is defective or applicable law requires otherwise.

REFUNDS
After we receive and inspect the return, we will email the approval or rejection decision. Approved refunds are issued to the original payment method within 10 business days. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed after approval, contact MarkGorman2026@outlook.com.

EXCHANGES
We do not process direct exchanges. Return the eligible item and place a new order for the replacement.

CANCELLATIONS
Contact us as soon as possible. We will try to cancel an order before fulfillment, but cancellation is not guaranteed after processing begins.

MANDATORY CONSUMER RIGHTS
Nothing in this policy limits rights that cannot be waived under applicable consumer law.